Refund & Cancellation Policy
When a payment can be reversed or refunded, and how long it takes.
Last updated: 16 September 2026
Cancellation
A bill payment or recharge is sent to the biller or operator as soon as it is confirmed, so it cannot be cancelled after confirmation. Please check the biller, customer details and amount before you pay.
Failed transactions
If the biller or operator rejects a transaction, the full amount is reversed automatically to the wallet or payment source it came from — usually immediately, and in any case once the final failure status is received.
Pending transactions
Some payments stay pending while the biller responds. Do not pay again. The status updates automatically; if it ends as failed, the amount is reversed as above.
Successful payments
A payment the biller has confirmed is not refunded by Dramepe. If it was made in error — wrong account, wrong amount or a duplicate — raise a complaint with the transaction reference. We register it on Bharat Connect, and any amount the biller agrees to return is refunded to the original payment source.
Wallet balances
Partners who close their account can request a refund of the unused wallet balance to their verified bank account, after any pending transactions and dues are settled and subject to KYC checks.
Charges
Dramepe does not charge customers any fee beyond what is shown before they confirm a payment.
Contact
Questions about this policy: dramivoind@atomicmail.io. Grievance Officer: dramivoind@atomicmail.io. Postal address: Unit No. A-203, 204, Kotia Nirman Commercial Premises Co-op Society Ltd., Opp. Laxmi Industrial Estate, New Link Road, Andheri West, Mumbai, Maharashtra 400053.